We help you increase your customer engagement by building custom, secure and mobile-friendly online portals for customers, vendors and employees.
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Services We Offer
Scenario 77 can work with most Sales Order, Purchasing, Inventory Tracking and ERP systems. We can also create any number of custom software solutions and integrations to support an online portal.
Scenario 77 builds online customer portals that are designed to maximize customer satisfaction. Customer portals can provide a customer service experience that is tailored to your customer’s needs.
Scenario 77 implements vendor and distributor portals that can handle order tracking, replacement parts orders, service requests or repair notifications. Vendor management can save you time and money.
Scenario 77 creates employee portals that provide your staff with the information they need to be the most productive and successful in their careers. Employee portals help you get the most from every employee.
These are only 3 of the top benefits of an online portal
Gone are the days where businesses staffed call centers and account executives managed every incoming order and client touch point. With online banking, shopping and pizza delivery, your customers now expect to be able to quickly order products and services and then check on the status of delivery or their case whenever they want.
Here are 3 major benefits we see time and time again when our clients create customer self-service portals.
ENHANCE CUSTOMER RELATIONSHIPS
Your customers are expecting to be able to interact with your products and services as quickly as possible. When you provide your customers with an online portal designed to simplify their interaction with your organization their view of your level of customer service increases dramatically. In addition, you’ve reduced the barrier to interacting with your products and services.
Customer online portals, when designed correctly, should clearly communicate the available services (or ways of interacting with your organization) and the status of their orders, deliveries or cases. This transparency builds trust between you and your customers while increasing your opportunities to easily engage in even more business.
IMPROVED CUSTOMER SUPPORT
The clarity the customer can gain without having to call, email or otherwise engage with your organization significantly reduces expensive labor hours. This allows your employees to focus on delivering the best product and service possible. Your customers can get answers to their own questions and your employees aren’t on the phone answering simple questions and constantly checking emails.
Are you satisfied with the amount of time your employees spend on the phone or in email answering customers questions? Is the current customer support process meeting your customers expectations? If you believe your customers deserve better and your organization can provide more, give Scenario 77 a call at 260-310-2291 or book an appointment to start discussing your online portal needs.
Did you know Scenario 77 builds custom software?